• I got invited. What should I do?

    Same for those who got invited, you need a sale approval to sell your products.
    You will receive the result for sale approval via text within 2-5 business days after product creation.

  • Where can I check my points?

    You can check your point status in MarppleShop My Page > Point.
    You can purchase MarppleShop products with points.

  • How do I request for account withdrawal?

    Contact us via 1:1 Inquiry or MarppleShop Customer Center via email at cs@marppleshop.com.
    When you withdraw your account, your order status, cart information, and reserves(getting prepared) will be deleted and won’t be recovered.
    We will try our best to become MarppleShop that you want to revisit.

  • Do you provide a site for international buyers?

    You can choose to view the site in English or Japanese through a button at the bottom of the site.
    Also, if you erase “kr” from the URL, the site sets its language based on the user’s country.
    Example) https://marpple.shop/kr https://marpple.shop

  • I ordered a sample, but I can’t check it in the number of orders.

    When a creator buys his or her own sample, the order is not counted or aggregated in the Sales Analysis by Product page because it is bought at basic product price with no design price.
    You can check order-related information in My Page > Orders.

FAQ

0

Search