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Product Info
Notice on the purchase
FAQ
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Product Basic Info
It is a silky, velvet-like cushion made of Velboa. It is suitable for use as interior décor because it has a luxurious appearance.
It is a silky fabric that has the particular velvet texture when swept by hand. It has a quality that gives it a warm appearance.
The size indicated is dependent on the size of the cotton filling used in cushions. The cover is manufactured about 2 cm larger than its true size.
- Material : 100% Polyester
- Made In Korea
Notice
- Depending on the lighting conditions at the shooting location, the product's color may appear distorted.
- White photos cannot be printed due to the nature of printing.
- For orders placed through the global website, compressed cotton is not included.
- Due to the replacement of Home & Décor products, the color of the new products may differ slightly from the old ones. Please remember to consider product production.
Washing Method
- For extended use, dry cleaning is advised.
- Use a neutral detergent and warm water (below 30'C) for washing items, and be sure to rinse everything well.
- When using a washing machine, wash each item separately on a wool course.
- After washing, dry it in the shade. Avoid using a dryer because it could cause the product to deform.
Precautions for Purchase
- A purchase order made by a minor may be cancelled by the same minor or his/her guardian if his/her guardian has not consented to such purchase.
Size chart
| Size (inch) | Round Velboa Pillow |
|---|---|
| Horizontal | 17.1 |
| Vertical | 17.1 |
Shipping Info
All the goods are newly manufactured in custom order and delivered.
If you order now, the manufacturing process begins on 10/11, and the goods are to be shipped out before 10/18.
| Shipping Method | Regular courier service (DHL) |
|---|---|
| Basic Shipping Fee | 24.00 |
| Remote Area Surcharge | 0.00 |
| Delivery Area | Nationwide |
| Delivery Timeframe | After the product is shipped, it can be received within 1-3 business days. However, in the case of remote or mountainous areas or when the courier service has a high volume of shipments, it may take a little longer. |
Exchange/Refund Info
All products delivered by Mapple Shop are custom-made based on your order, so exchanges/refunds due to simple change of mind are not possible.
However, if you receive a defective product or if there is a shipping error, you can contact our customer service within 7 days via email, Individual Inquiry, or through our customer center for exchange or refund.
| Customer Center | 1566-5496 |
|---|---|
| cs@marppleshop.com |
Order / Delivery
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How long would it take to receive goods after order?As all the goods of Marpple Shop are manufactured in custom order, it takes a certain period of time to receive goods. You may check the expected delivery date on the page of goods detail and order details.
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How can I check the order status?Login>My page >Purchase detail The manufacturing process of ordered goods and delivery schedule can be checked.
If you order goods through 5the steps below manufacturing and delivery are made, and only at the “Processing” status, order change and cancellation can be made.
Processing : As the payment was made goods are on processing for manufacturing.
On Manufacturing : Your ordered goods are being manufactured, and from this step order cancellation, /change,/and refund are not available.
Shipped : Manufacturing is complete, and the inspection of goods and packaging are started..
In delivery : Your ordered goods were shipped out, and delivered to the logistics company, and the waybill number will be sent to your SMS. From the next day of shipping out, you can search the waybill number to check the delivery status.
Delivery complete : Delivery has been complete. -
Is it possible for the non-member to order?Non-member can order as well. When placing an order, they will receive the order details via e-mail.
Through the order details via email, they can check order details and delivery information.
The Marpple members can use the same ID to use Marpple shop As Marpple Shop members can get a variety of benefits such as points credit and events, be a member.
Exchange / Refund
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May I cancel orders?Given the nature of custom order, the cancellation is not available once the manufacturing of the goods begin. After placing an order, you may change or cancel until the goods are “processing” status,
but not cancellable after the status. So, please cancel your order before manufacturing begins. You may cancel an order at the following page by clicking “Cancel the order”: Login > My page > Purchase details > View details. Marpple Shop manufactures goods with custom order only to prevent the waste of resources and to make a better environment. Please make a careful order. -
I’ve received goods. Is exchange/refund available?Given the nature of custom order, exchange / refund due to a simple change of mind is not available.
However, if the goods received is faulty, you may please inquire to customer center of Marpple Shop (1566-5496) or 1:1 inquiry to get a refund or exchange goods according to the “Act on the Consumer Protection in Electronic Service.” If you attach more than two photos of the faulty part, we will check them in an immediate manner.
However, exchanging to other goods not the ordered goods, and any deformation of goods due to the negligence in the laundering or damages in printing are not available.
Please check the laundering method on the page of goods detail.
