Product Info
Notice on the purchase
FAQ
Basic info. on goods
This stainless steel mug cup has a great thermal and cooling effect.
You can effortlessly sip from it due to the open-close lid.
The bottom of the cup contains a rubber pad, which gives it anti-noise and anti-slip properties.
- Material: Body : Stainless Steel, Lid : polypropylene, No-toxic silicone
- Capacity : 16.1oz
- Made In China
Notice
- During the swing button's quality-control testing, the lid developed scratches. Since it's a natural scratch, it's not a defect.
- For each product, the placement of the mug cup brand's logo may differ slightly.
- It is made using a laser engraving technique.
- Due to the nature of laser engraving, it doesn't disappear even after extensive use and keeps its original appearance.
- The degree of engraving may vary depending on the distance and intensity from the laser due to the round surface of the tumbler.
- We advise you to submit files with no background (PNG).
- Due to the nature of the engraving, it is difficult to represent images or text with a background.
- As manufacture involves heat treatment, please avoid using microwaves, ovens, and dishwashers.
- Clean well before using by thoroughly dissolving detergent in warm water.
- Please be aware that if there is a significant impact or friction, the shape and surface could be destroyed.
Precautions for Purchase
- A purchase order made by a minor may be cancelled by the same minor or his/her guardian if his/her guardian has not consented to such purchase.
Size chart
| Size (inch) | LocknLock Metro Mug |
|---|---|
| Height | 5.5 |
| Width | 3.6 |
Notice on the delivery
All the goods are newly manufactured in custom order and delivered.
If you order now, the manufacturing process begins on 5/31, and the goods are to be shipped out before 6/7.
Notice on Exchange / Refund
As all the goods are manufactured in custom order, exchange / refund due to a simple change of mind is not available.
However, if the goods are faulty or were delivered to a wrong address, you can contact customer center, via email, or 1:1 inquiry within 7 days to get a refund or exchange goods.
| Customer Center | 1566-5496 |
|---|---|
| cs@marppleshop.com |
Order / Delivery
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How long would it take to receive goods after order?As all the goods of Marpple Shop are manufactured in custom order, it takes a certain period of time to receive goods. You may check the expected delivery date on the page of goods detail and order details.
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How can I check the order status?Login>My page >Purchase detail The manufacturing process of ordered goods and delivery schedule can be checked.
If you order goods through 5the steps below manufacturing and delivery are made, and only at the “Processing” status, order change and cancellation can be made.
Processing : As the payment was made goods are on processing for manufacturing.
On Manufacturing : Your ordered goods are being manufactured, and from this step order cancellation, /change,/and refund are not available.
Shipped : Manufacturing is complete, and the inspection of goods and packaging are started..
In delivery : Your ordered goods were shipped out, and delivered to the logistics company, and the waybill number will be sent to your SMS. From the next day of shipping out, you can search the waybill number to check the delivery status.
Delivery complete : Delivery has been complete. -
Is it possible for the non-member to order?Non-member can order as well. When placing an order, they will receive the order details via e-mail.
Through the order details via email, they can check order details and delivery information.
The Marpple members can use the same ID to use Marpple shop As Marpple Shop members can get a variety of benefits such as points credit and events, be a member.
Exchange / Refund
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May I cancel orders?Given the nature of custom order, the cancellation is not available once the manufacturing of the goods begin. After placing an order, you may change or cancel until the goods are “processing” status,
but not cancellable after the status. So, please cancel your order before manufacturing begins. You may cancel an order at the following page by clicking “Cancel the order”: Login > My page > Purchase details > View details. Marpple Shop manufactures goods with custom order only to prevent the waste of resources and to make a better environment. Please make a careful order. -
I’ve received goods. Is exchange/refund available?Given the nature of custom order, exchange / refund due to a simple change of mind is not available.
However, if the goods received is faulty, you may please inquire to customer center of Marpple Shop (1566-5496) or 1:1 inquiry to get a refund or exchange goods according to the “Act on the Consumer Protection in Electronic Service.” If you attach more than two photos of the faulty part, we will check them in an immediate manner.
However, exchanging to other goods not the ordered goods, and any deformation of goods due to the negligence in the laundering or damages in printing are not available.
Please check the laundering method on the page of goods detail.
