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Product Info
Notice on the purchase
FAQ
Shipping Info
If you place an order now, it is scheduled to be shipped between 12/13 and 12/20.
If you order together with Mapple Shop's custom-made products, it will be shipped together according to the custom-made product's shipping date.
| Shipping Method | Regular courier service (DHL) |
|---|---|
| Delivery Area | Nationwide |
| Delivery Timeframe | After the product is shipped, it can be received within 1-3 business days. However, in the case of remote or mountainous areas or when the courier service has a high volume of shipments, it may take a little longer. |
Exchange/Refund Info
영문 교환/환불 안내에 대한 내용을 입력해 주세요
| Customer Center | 1566-5496 |
|---|---|
| cs@marppleshop.com |
Order / Delivery
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How long would it take to receive goods after order?The product is usually shipped within 3-5 business days from the order date. Payments made on public holidays will be processed on the next business day. Please understand that the delivery schedule may vary depending on the courier's circumstances.
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How can I check the order status?You can check the order status and delivery schedule of the product in "My Page" after logging in.
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Is it possible for the non-member to order?Non-member can order as well. When placing an order, they will receive the order details via e-mail.
Through the order details via email, they can check order details and delivery information.
The Marpple members can use the same ID to use Marpple shop As Marpple Shop members can get a variety of benefits such as points credit and events, be a member.
Exchange / Refund
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May I cancel orders?Order cancellation is possible until the order is in the processing stage.
You can cancel the order by going to "My Page" > "Purchase History" > "View Details" and clicking on the "Cancel Order" button. -
I’ve received goods. Is exchange/refund available?Generally, for regularly sold items, exchange and refund are possible before confirming the purchase. For inquiries regarding exchange and refund, please contact Mapple Shop Customer Service at 1566-5496. We appreciate your understanding.
