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Product Info
Notice on the purchase
FAQ
Review
Product Basic Info
Product Contents
- 1 water bottle
- 2 stickers
- 1 pin badge
Product Information
※ Water Bottle
Material: Plastic
Size: 500ml
Country of manufacture: Made in Korea
※ Pin Badge
Material: Metal (manufacturing method: epoxy)
Size: 5 x 5 cm
Country of manufacture: Made in Korea
※ Stickers
Material: Art paper
Size: 12.3 x 17.7cm (paper size)
Country of manufacture: Made in Korea
Precautions
※ General
- Reservation period: March 19, 2023 ~ March 31, 2023
Shipping start date: sequentially shipped from the end of April 2023 (shipping date may vary depending on the manufacturer's circumstances) - The image is for reference only and the actual product may differ.
- Depending on the measurement method, there may be a difference in size for all components.
- Package envelopes and boxes are for product protection purposes, so damage (crushing, tearing, scratching, stains, dents) and contamination may occur during packaging and shipping, which is not a reason for exchange/refund.
- This product is a made-to-order product, so exchange/refund due to simple change of mind is not possible.
※ Stickers
- If attached to smooth metal or glass surfaces, the sticker may come off easily or leave residue upon removal.
※ Water Bottle
- Do not place the water bottle near flames.
- Be sure to wash before use after purchasing.
- Be careful as it may break and cause injury upon impact.
- Do not use brushes or abrasive materials to clean and do not use in microwave ovens or dishwashers.
- This bottle is for cold drinks only, do not put hot water in it.
- Do not use for any other purposes.
※ Pin Badge
- When using on thin materials, be careful as the material may stretch or leave holes.
- Depending on the manufacturing process, there may be some streaks and bubbles on the surface.
Precautions for Purchase
- A purchase order made by a minor may be cancelled by the same minor or his/her guardian if his/her guardian has not consented to such purchase.
Shipping Info
All the goods are newly manufactured in custom order and delivered.
If you order now, the manufacturing process begins on 10/6, and the goods are to be shipped out before 10/16.
| Shipping Method | Regular courier service (DHL) |
|---|---|
| Basic Shipping Fee | 24.00 |
| Remote Area Surcharge | 0.00 |
| Delivery Area | Nationwide |
| Delivery Timeframe | After the product is shipped, it can be received within 1-3 business days. However, in the case of remote or mountainous areas or when the courier service has a high volume of shipments, it may take a little longer. |
Exchange/Refund Info
All products delivered by Mapple Shop are custom-made based on your order, so exchanges/refunds due to simple change of mind are not possible.
However, if you receive a defective product or if there is a shipping error, you can contact our customer service within 7 days via email, Individual Inquiry, or through our customer center for exchange or refund.
| Customer Center | 1566-5496 |
|---|---|
| cs@marppleshop.com |
Order / Delivery
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How long would it take to receive goods after order?As all the goods of Marpple Shop are manufactured in custom order, it takes a certain period of time to receive goods. You may check the expected delivery date on the page of goods detail and order details.
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How can I check the order status?Login>My page >Purchase detail The manufacturing process of ordered goods and delivery schedule can be checked.
If you order goods through 5the steps below manufacturing and delivery are made, and only at the “Processing” status, order change and cancellation can be made.
Processing : As the payment was made goods are on processing for manufacturing.
On Manufacturing : Your ordered goods are being manufactured, and from this step order cancellation, /change,/and refund are not available.
Shipped : Manufacturing is complete, and the inspection of goods and packaging are started..
In delivery : Your ordered goods were shipped out, and delivered to the logistics company, and the waybill number will be sent to your SMS. From the next day of shipping out, you can search the waybill number to check the delivery status.
Delivery complete : Delivery has been complete. -
Is it possible for the non-member to order?Non-member can order as well. When placing an order, they will receive the order details via e-mail.
Through the order details via email, they can check order details and delivery information.
The Marpple members can use the same ID to use Marpple shop As Marpple Shop members can get a variety of benefits such as points credit and events, be a member.
Exchange / Refund
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May I cancel orders?Given the nature of custom order, the cancellation is not available once the manufacturing of the goods begin. After placing an order, you may change or cancel until the goods are “processing” status,
but not cancellable after the status. So, please cancel your order before manufacturing begins. You may cancel an order at the following page by clicking “Cancel the order”: Login > My page > Purchase details > View details. Marpple Shop manufactures goods with custom order only to prevent the waste of resources and to make a better environment. Please make a careful order. -
I’ve received goods. Is exchange/refund available?Given the nature of custom order, exchange / refund due to a simple change of mind is not available.
However, if the goods received is faulty, you may please inquire to customer center of Marpple Shop (1566-5496) or 1:1 inquiry to get a refund or exchange goods according to the “Act on the Consumer Protection in Electronic Service.” If you attach more than two photos of the faulty part, we will check them in an immediate manner.
However, exchanging to other goods not the ordered goods, and any deformation of goods due to the negligence in the laundering or damages in printing are not available.
Please check the laundering method on the page of goods detail.
